A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
The fix and full notice
Fix: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles.
NHTSA listing: SORENTO. Components: Electrical system: body control module, software; Exterior lighting: headlights; Exterior lighting: tail lights. Kia campaign SC331.
The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Risk: A loss of power steering assist increases the risk of a crash.
The fix and full notice
Fix: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles.
NHTSA listing: SORENTO. Kia campaign SC309.
Questions about any of these recalls: call NHTSA's Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or check your VIN at nhtsa.gov/recalls.
What owners report
The areas named in the 49 owner complaints filed with NHTSA for the 2024 Sorento. NHTSA does not verify complaints.
Electrical system12 · 24%
Engine9 · 18%
Brakes8 · 16%
Body structure7 · 14%
Most named: body (7)
Powertrain7 · 14%
Fuel and propulsion system4 · 8%
Forward collision avoidance3 · 6%
Unknown or other7 · 14%
A complaint can name more than one area, so shares add up to more than 100%.
Kia Sorento recalls and complaints by model year
The highlighted bars are the 2024 model year. Newer model years have had less time on the road, so their counts are lower. Counting complaints filed in each model year's first three years, the 2021 Sorento drew the most (132).
Owner complaints
2024: 49 complaintsTap or drag across the chart for other years.
Show as a table
Owner complaints by model year, Kia Sorento
Model year
Complaints
2016
1,250
2017
804
2018
254
2019
426
2020
135
2021
268
2022
223
2023
157
2024
49
2025
127
2026
6
Safety recalls
2024: 2 recallsTap or drag across the chart for other years.
Show as a table
Safety recalls by model year, Kia Sorento
Model year
Recalls
2016
8
2017
4
2018
3
2019
2
2020
1
2021
5
2022
9
2023
4
2024
2
2025
4
2026
2
Crash test ratings
NHTSA's 5-Star Safety Ratings for each version it tested. Rollover risk is NHTSA's estimate of the chance of rolling over in a single-vehicle crash.
Tested version
Overall
Frontal
Side
Rollover
Kia Sorento Hybrid SUV AWD
Rollover risk 15.9%
Kia Sorento Hybrid SUV FWD
Rollover risk 15.9%
Kia Sorento Plug-in Hybrid SUV AWD
Not rated
Not rated
Not rated
Not rated
Kia Sorento SUV AWD
Rollover risk 15.9%
Kia Sorento SUV FWD
Rollover risk 15.9%
Questions
What are the most common 2024 Sorento problems?
The areas owners name most often in NHTSA complaints: electrical system (12), engine (9), brakes (8). NHTSA does not verify complaints, and one complaint can name several areas.
Is the 2024 Kia Sorento safe?
In NHTSA crash tests every tested version of the 2024 Kia Sorento earns 5 stars overall. The table above lists each tested version.
How do I check if my Sorento has an open recall?
Enter the 17-character VIN from your dashboard, door jamb or registration at nhtsa.gov/recalls. The lookup lists unrepaired recalls for that exact vehicle. Safety recall repairs are free at Kia dealers.
Sources and method
NHTSA recalls file (NHTSA datasets), dated Sep 27, 2026; every campaign checked against NHTSA's recalls API.
NHTSA owner complaints file, dated Sep 26, 2026. Counted by complaint number, so a complaint naming three components counts once in the total.
NHTSA 5-Star Safety Ratings (NCAP).
NHTSA model names covered: SORENTO, SORENTO HYBRID, SORENTO PHEV.
Complaint counts are unverified owner reports. They rise with sales volume and time on the road, so compare model years with care. How we build these pages. Spotted an error? Tell us.